NEW DELHI: The Capacity Building Committee has decided to expand the ‘Jan Seva’ program to include states, union territories and public sector undertakings to foster more compassion and a stronger spirit of public service among government officials, its chairperson S Radha Chouhan said on Sunday.
She said that the program aims to bring about behavioral change among public sector employees.
The Jan Seva Program seeks to inculcate a deeper sense of ‘Seva Bhave’ among public servants. It aims to realign officials’ internal sense of purpose with their public duties, especially in citizen-facing roles, and to promote values that promote responsiveness, accountability and service excellence.
“When the external act of service is deeply connected to an internal sense of purpose, satisfaction, and motivation, the experience is transformed. This alignment reignites compassion and makes service more meaningful.”
“As a result, delivery becomes more effective, responsive and truly citizen-centric. This is exactly what the program aims to achieve to connect routine service to goal-oriented engagement,” Chauhan said in an interview with PTI.
She said that more than 10,000 central government employees have already been trained under the programme.
“Now, we will take this program to all states, union territories and PSUs,” Chouhan added.
She said the CBC would facilitate the training of master trainers in government training institutions, who in turn would administer the program in their states and other organisations.
During the program, participants self-assess their approach to citizen interactions, reflecting whether they could have responded more effectively or compassionately, said Chauhan, a former secretary in the Department of Personnel and Training.
The CBC president said this exercise reinforces the value and fulfillment of compassionate and proactive public service.
“We are now confident that we must take this program to the states, and expand its scope to include all government officials, across the hierarchy, from front-line workers to policy-level decision makers.
“It is not a one-time intervention, but a continuous and iterative journey of learning and transformation,” said Chauhan, a retired 1988-batch Indian Administrative Service officer of Uttar Pradesh cadre.
CBC is the custodian of the Mission Karmayogi framework. The National Civil Service Capacity Building Program or Mission Karmayogi, launched in 2020, aims to create a competent civil service rooted in the Indian ethos, with a common understanding of the country’s priorities, and working in harmony for effective and efficient delivery of public services.
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