The Municipal Corporation of Gurugram (MCG) has launched a 24/7 helpline and WhatsApp service to enable residents to report waterlogging during monsoon, officials said.
Residents can report waterlogging complaints by calling or WhatsApping the helpline number 9821395354.
Complaints received through the Monsoon Management Cell (MMC) call center will be immediately sent to the concerned field teams to ensure quick action, the officials added. Once the complaint is received, the call center officials will share the details with the field team deployed in the concerned area for immediate intervention.
According to MCG officials, 84 suction tankers, 119 pumps and over 155 personnel have been deployed in all eight areas of the city to pump out water accumulated during the rains.
They added that residents can send the exact location of the affected area and a brief description of the problem to help teams reach the spot quickly.
“This will help in improving coordination between receiving complaints and initiating field work, ensuring timely assistance during rains,” MCG Additional Commissioner Ankita Chaudhary said.
The Monsoon Management Cell is also monitoring waterlogging-prone areas through 700 CCTV cameras installed across the city, allowing officials to track ground conditions in real-time and coordinate quick action.
Earlier, HT reported that of the 155 waterlogging points identified by the MCG, work has been completed at 68 sites, while work at 87 sites is yet to be completed. According to data accessed by HT, work is yet to start on 29 of the 87 sites.
MCG officials said that in the first phase of the work plan, work has been carried out on 28 priority ponds. They said that the initiative included removing encroachments, removing soil and digging, deepening ponds, strengthening dams, and directing rainwater to water bodies.
Meanwhile, inland residential areas remained flooded this year due to heavy rains. The worst affected areas included Sectors 4, 5, 6, 7, 9, 9A, 10, 10A, 14, 17, 21, 23A, 29, 31, 34, 43, 48, 50, 52, 67 and 69, Sushant Lok, and Ashok Vihar Phase 3.
