Charter Communications has appointed transformation specialist Nick Jeffrey as its next chief operating officer. He will start in the role on September 1.
Jeffrey will lead marketing, sales and field operations as the cable and internet giant looks to enhance Spectrum’s customer service and product offerings across Charter’s U.S. footprint. “Nick’s leadership, growth mindset and operational expertise combined with his proven ability to improve customer service across the residential, mobile and enterprise markets make him the ideal person to help accelerate Spectrum’s next phase of growth,” Chris Winfrey, Charter’s president and CEO, said in a statement Wednesday.
Jeffrey joins Charter from Frontier Communications, where he served as President and CEO since 2021 and led the company out of bankruptcy proceedings, and before that he served as CEO and led another corporate transformation at Vodafone UK.
“He has successfully reinvented the consumer and business services reputations of both Frontier and Vodafone by systematically enhancing the customer experience and implementing innovative go-to-market strategies that have delivered significant revenue, profitability and customer growth. His experience will be a true asset to our company, and I welcome Bank to the team as we continue to position Spectrum as America’s most reliable and affordable connectivity provider,” Winfrey added.
Charter has been narrowing its video and Internet subscriber losses while adding more to its mobile line customer base as the U.S. TV market remains fiercely competitive. The company added video customers in the latest fourth quarter after introducing new pricing and bundled packages in September 2024 amid competition from YouTube and other rivals in the streaming era.
“I am honored to join a leading communications company at such an exciting moment in its development. Spectrum has winning assets through its fully deployed converged network, industry-leading video strategy and targeted investments in network operations and customer service that provide a foundation for further growth,” Jeffrey said in his own statement. I look forward to partnering with this talented executive team to continue improving customer experience, operational performance and growth across the business.”
In May 2025, Charter unveiled a $34.5 billion deal with Cox Communications to combine its businesses and create a cable TV giant with broader reach in broadband Internet connectivity and video to take on the tech giants in the video and advertising spaces. The deal is expected to be completed in mid-2026 as Charter works to obtain regulatory approvals.
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