To facilitate the reservation process for users
Train tickets
And benefit from other train-related services through the Indian Railways Catering and Tourism Corporation (
IRCTC
) platform, offered by Indian Railways
Artificial intelligence chatbot
Named
Ask Disha 2.0
. The chatbot offers users a range of services such as ticket booking, refunds, and also provides necessary information.
Here’s everything you need to know about IRCTC’s chatbot.
What is AskDisha 2.0
AskDisha 2.0 also known as Digital Interaction to Ask for Help Anytime is an AI and Machine Learning based chatbot powered by CoRover.AI. The chatbot supports Hindi, English and Hinglish languages and is available on the mobile app and website of IRCTC.
It facilitates many services offered by train ticket booking platform like booking tickets, checking PNR status, canceling tickets and more using simple commands with AskDisha 2.0.
Apart from this, AskDisha 2.0 also supports voice commands and provides users the option to access the service using voice commands to access the services.
Services supported by AskDisha 2.0
- Book a ticket
- Check PNR status
- Cancel ticket
- Get your refund status
- Change boarding station
- Check your reservation history
- View e-ticket
- Download ERS
- Print and share the e-ticket
How to access AskDisha 2.0
- AskDisha 2.0 is available on the IRCTC website as well as the mobile app.
- To access it, open the administrator
IRCTC website - Look for the AskDisha 2.0 logo in the bottom right corner of the home page
- Enter necessary details or simply start typing your query in the text box below
- Alternatively, you can also tap the Microphone icon to speak your command.
- To use AskDisha 2.0 on your phone, download the IRCTC Rail Connect app on your smartphone
- Find the AskDisha 2.0 icon and start typing or speaking your query.
