The complaints were regarding products such as expired whey protein, spoiled eggs, tainted infant formula, damaged packaged food items and milk.
The Food Safety and Standards Authority of India (FSSAI) has issued nine notices to Swiggy Instamart following multiple complaints from consumers alleging supply of expired, spoiled, contaminated or unsafe food products through the express commerce platform.
The Food Regulatory Authority said in a statement that complaints from consumers raised concerns about products including expired whey protein, spoiled eggs, spoiled ready-to-eat foods, tainted infant formula, spoiled packaged food items and milk, along with alleged gaps in grievance redressal and food safety compliance.
The development comes days after Swiggy revealed in a regulatory filing that it had received a separate prohibitory order from the FSSAI in relation to its food ordering and delivery platform, Toing. The company said the matter was merely a matter of updating licensing details, did not involve any food safety concerns and has since been resolved.
What did FSSAI say
According to the FSSAI, the consumer complaints alleged supply of expired, spoiled, spoiled, contaminated or unsafe food products through Swiggy Instamart.
Among the key observations highlighted by the regulator are the following allegations:
- “Healthify 100% Whey Protein 1kg” and “Noice Homestyle Madras Mixture with Peanuts” are available after their expiry date.
- The ‘organic Akshayakalpa egg’ was found to be expired, spoiled, emitting a foul odor and showing signs of contamination, making it unfit for human consumption. The complaint alleged that no corrective action was taken despite the escalation, the regulator said.
- The ‘Kakke da Paratha’ was reportedly delivered in a rotten and foul-smelling condition and was allegedly unfit for consumption.
- The infant formula was allegedly found to be in a severely degraded and unsafe condition, showing signs of contamination and improper storage and handling. According to the complaint, the same product was re-supplied after the defective item was returned.
- The complaints also alleged the delivery of contaminated eggs and milk, along with damaged packaged food items.
The regulator also said that one of the complaints relates to ‘NOICE’ eggs which are allegedly being marketed under a brand name which is not included among the approved product categories in the existing FSSAI licence. It has directed the food business operator not to market the product unless it is covered by a valid license and to apply for modification of the licence, if necessary.
The notices also cited concerns about alleged incorrect, invalid or non-existent FSSAI license numbers and the listing of food business entities under names different from those given in their FSSAI registrations.
In addition, the FSSAI said some complainants claimed that they received only refunds, without any satisfactory response or corrective action taken to address the reported food safety concerns.
Read also: US Food and Drug Administration suspends Kondhwa Cafe’s license for allegedly serving expired food products
The regulatory body has requested a detailed explanation from the company, along with documentary evidence addressing the alleged cases of non-compliance. It also requested details on quality assurance measures, food safety control, inventory management, stock rotation, hygiene and storage practices, corrective and preventive actions (CAPA), root cause analyses, consumer complaint handling mechanisms, and measures taken to prevent recurrence. Failure to submit the required compliance report within the stipulated period could invite action under the Food Safety and Standards Act, 2006, the FSSAI said.
Swiggy’s response to separate FSSAI order
In a regulatory filing on Friday, Swiggy said it had received a prohibition order dated July 6, 2026, from the designated officer of FSSAI in Karnataka in relation to its food ordering and delivery platform, Toing.
The company said it was a matter of feedback relating to updating licensing details and “does not involve any food safety concerns”.
Swiggy said it addressed the feedback and obtained a revised FSSAI license on July 9. It added that no financial penalty was imposed and that the matter is not expected to have any material financial impact on its operations or financial position.
“We are reviewing the listings reported by FSSAI and are approaching the authorities to resolve the issue.” Swiggy Instamart said in a statement.
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