Amaravati, Andhra Pradesh Chief Minister N Chandrababu Naidu on Friday said that a dedicated platform similar to ‘Praja Darbar’ will be introduced soon to strengthen the public grievance redressal system.
Addressing the 7th Conference of District Collectors of the Secretariat, the Prime Minister called on public sector representatives and officials to work together to resolve grievances.
“To strengthen the public grievance redressal system, a dedicated platform similar to the Praja Darbar platform will soon be set up. Public representatives and officials should work jointly to resolve grievances,” Naidu said.
Drawing inspiration from Singapore’s grievance redress model, he emphasized the need to solve problems faster and more locally, including at the mandal level.
The Prime Minister announced that every Friday will be celebrated as “Field Grievance Day,” during which officials will directly visit electoral districts to receive and resolve complaints.
Naidu directed fundraisers to visit each constituency four times every month and treat grievance redressal as a goodwill mission to enhance people’s confidence in the government.
He also directed that all video conferences be limited to one day to maximize field participation.
Moreover, Naidu pointed out that providing government services online would help reduce corruption, misuse and unnecessary delays.
He said nearly 90 per cent of government services are already available through WhatsApp’s governance platform and directed officials to ensure integration of all services by December.
The Prime Minister stressed the need to improve disaster warning systems, regulate illegal constructions in urban areas and strengthen data-driven governance through integrated dashboards and real-time monitoring systems.
Earlier, he said that clearance of files is the most important aspect for speedy implementation of governance, estimating Chief Secretary G Sai Prasad for disposing of a large number of files within 10 hours.
The Prime Minister stressed that the faster the files are cleared, the faster government services will be provided.
“Files clearance is the most important aspect in speedy implementation of governance. From chief secretary to secretaries, department heads and even mandal level, the speed of files clearance must be increased,” Naidu said.
The Prime Minister instructed officials to remove manual files, directing them to synchronize technology with administration while insisting on the importance of maintaining the human touch.
He called on ministers and officials to focus on getting rid of electronic files within 24 hours, pointing out that everyone’s performance in clearing files is documented.
He appreciated the ministers, collectors, police supervisors and secretaries who showed speed in completing electronic files, and expressed his satisfaction with the reduction in the period of filtering these documents from days to hours.
Further, Naidu directed the officials to limit the number of files outside the e-office system and insisted on the district officials to compulsorily create only e-files.
The Prime Minister called on collectors to think innovatively in providing services to people.
Meanwhile, IT Minister K Bhaskar noted that the time for clearing files at the state level has come down from 10 days to two days.
This article was generated from an automated news feed without any modifications to the text.
